Personalized Health Care for Bainbridge Island

ME+ Portal Q & A

What is ME+ and what are the benefits of signing up?

ME+ is the name we have given to the secure, doctor-patient messaging service from Member Plus Family Health. The ME+ service allows for personalized and secure on-line access to any medical records which your doctor has posted for you to view.The service allows for the secure use of the Internet to help manage and receive information about your health.

To provide this service, we have partnered with Updox, a certified, online messaging delivery service that is well-respected in the health care industry. If you are notified that there is a secure message waiting for you in the online patient portal, you may notice it is being sent from no-reply@updox.com. Do not reply to this email. Instead, login to the patient portal to retrieve your secure message from us.

With ME+ you may use the Internet to:

  • View messages from your doctor, including answers to any questions you have submitted using the service
  • View test results
  • Request prescription renewals
  • Communicate electronically and securely with your medical care team
Question 1: Is there a fee to use ME+?

No. ME+ is a free service offered to our patients.

Question 2: How do I sign up?

We’ll do that for you, as long as you have a valid email address on file as part of your Electronic Health Record with us. If you don’t have your current email address on record, call the office so we can update your file. Once your email is registered with us, you login to ME+ using the very same email.

Question 3: Who do I contact to provide my email, or if I have questions?

Contact our front desk at (206) 842-3222.

Question 4: How long will it take for my test results to be available online?

Your test results are generally released within 48-72 hours. You will receive a notification that a message is waiting for you at the patient portal.

Question 5: Why are certain test results not shared electronically?

Tests of a sensitive nature, such as radiology, and pathology results may not be released online.

Question 6: If some of my health information is not correct, what should I do?

The information uploaded for you to view comes directly from your medical records. If you have any questions about what you are viewing, or any reason to believe you are viewing incorrect data, contact Member Plus by telephone or discuss the information with your provider at your next visit. Your health information is reviewed and updated in your medical record during each visit.

Question 7: If I send a message to my doctor’s office, when can I expect a reply?

You will generally receive an answer to any questions you post to ME+ within 1 business day, (or 2-3 days if over a weekend), depending on when your message is received. Please contact us directly if the situation requires immediate attention. If you have an emergency, call 911.

Question 8: May I view a family member’s medical record?

Yes, you may, IF you have access to your own medical record and have filled out the necessary proxy consent form and have it on file with us. This is called Proxy access and allows a parent (or guardian) to access a child’s record if they are under the age of 13; it allows for an Adult who has Power of Attorney over another to access those records; it allows Adult /Adult access (spouse to spouse). If you are not a patient at Member Plus Family Health, you will be unable to obtain Proxy access.

Question 9: Where can I get a proxy consent form?

To print a copy of the proxy consent form, go towww.memberplushealthcare.com and click on the“Patient Forms”menu item; then select“Medical Records & Privacy Information,”. Completed forms can be given to reception staff at your next office visit or mailed directly to:

Member Plus Family Health Care
123 Bjune Drive SE, Suite 101
Bainbridge Island, WA 98110

You can also ask for the proxy consent form at the reception desk.

Question 10: May I ask questions regarding a family member from my account?

No. Your account only offers direct access to your personal medical record; therefore, communicating about another individual’s information would become part of your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Question 11: Can my spouse and I share one account?

No. Due to the sensitive nature of medical information, each adult must have their own patient portal access. To have access to another’s medical record requires proxy access.

Question 12: Why does my ex-spouse have proxy rights to my child’s medical record?

The State of Washington recognizes both biological parents, including legitimate (means that the father acknowledges paternity with the Department of Vital Records) and adopted. In the case of a divorce, regardless of who has custody, either parent is entitled to medical care information and may sign up for proxy access to the child’s online medical record unless there is a court order to the contrary (RCW 26.09.184).

Question 13: If I have a parenting plan in place, can I limit my spouse from access to my child's medical record?

You may not limit your spouse from access, unless you specifically have a temporary order prohibiting contact and/or restraining order which limit access to the child due to specific behaviors. This order would need to be provided in written format to our office. Fax number is: (206) 842-1877.

Question 14: Why do I not have access to the online medical record of my child who is between the ages of 13 and 17?

In the State of Washington, a minor has the right to consent to release sensitive information that is included in the minor’s record. However, it is not possible to block sensitive information in the online record, so no medical record access will be granted to parents with a child over the age of 12 years, 364 days. The parent can, however, request paper copies through a release of information These records will be sent to the parent(s), excluding any sensitive information. Sensitive information includes:

  • Substance abuse
  • Mental health care (age fourteen)
  • Pregnancy
  • STDs (Sexually Transmitted Diseases)
  • HIV/AIDS

Sensitive information may only be released to parents of minors between the ages of 13 and 17 if the minor signs a release that includes releasing any sensitive information. It may be possible to obtain most information regarding your minor child between the ages of 13 and 17; just not online.

Question 15: Why as a Foster patent or biological parent can I not have access to my child's online medical record when CPS has obtained custody?

When a court order for CPS guardianship has been put in place, the State than becomes the legal guardian of the minor child and has the only say in what information can and will be released, and to whom. All requests from the biological or foster parent should be forwarded to CPS.

Question 16: If I am caring for a minor child and am not the parent, why do I need proof of guardianship?

The State of Washington recognizes the biological parent until such time that the medical organization has:

  • a copy of the guardianship papers from the court
  • a durable power of attorney signed by the parent giving another caregiver rights (such as a grandparent)

Our office will need to have a written copy of either document, in order to comply with the proxy request, fax or send it to our office. The fax number is 206-842-1877.

Question 17: My spouse, parent, or sibling signed a Friends and Family consent for me to get information. Does this entitle me to proxy access to their online medical record?

No. The “Friends and Family” form does not establish proxy access.

“Friends and Family” has been set up for two purposes:

  • So that our offices can leave messages on an answering machine.
  • So that family or friends (care providers) can get verbal information from the provider on a limited basis.

The “Friends and family” form does not establish permission for written or detailed information to be exchanged. If the care provider has obtained a guardianship or a durable power of attorney (POA), then proxy access to the online medical record can be processed for the individual named in the guardianship or POA.

** As a reminder, the POA must specifically address the right of the responsible person to make health care decisions for the patient. Our office must have a written copy faxed to us for scanning: The Fax number is: (206) 842-1877.

Question 18: How do I sign up for Proxy Access?

There are three types of Proxy access that are available at this time:

  • Adult / Child (Child MUST be under the age of 13)
  • Adult / Adult
  • Power of Attorney / Guardianship

To sign up for proxy access you may obtain one of these forms from the receptionist at your visit or download and print them from thewww.memberplusfamilyhealth.comwebsite. You may complete the form and leave it with the receptionist. The form and any accompanying papers (guardianship or POA) along with ID copies will be forwarded to the appropriate department(s) for completion of the process.

Question 19: May I sign up and at the same time request proxy access to my children's records?

You may. However, access to your children’s records will require more time to prepare. Please keep in mind that parents may not have access to children’s records online if they are between the ages of 13 and 17.

Question 20: I forgot my password. What should I do?

Click on the “Forgot password” link on the sign-in page to reset your password online.

Question 21: Where can I update my personal information (e.g. home address, e-mail, change password)?

Log into your account and go to the “Personal Info.” section to change your email or password. Please note that you cannot currently update other personal information online. To do this, please send a message to us using the online menu, or call us at (206) 842-3222.

Question 22: Is my online medical record secure?

Yes. We take great care to ensure your health information is kept private and secure. Access to information is controlled through encrypted messaging, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, our system uses the latest SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all our messaging is done while you are securely logged on to our website.

Question 23: What is your Privacy Policy?

Our medical record system is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased.

Question 24: I was logged out of the portal, what happened?

We strive to protect your privacy and the security of your information. While logged into your medical record, if your keyboard remains idle for 15 minutes or more, you will automatically be logged out. We recommend that you log out of your session if you need to leave your computer for even a short period of time.

Question 25: What do I need to be able to use my online medical record?

You need access to a computer connected to the Internet and an up-to-date Web browser such as Internet Explorer or Apple Safari. Using other browsers or older browsers may result in unpredictable behavior. For the best viewing experience we recommend setting your display color depth to True Color 24-bit (millions of colors) or higher, and a minimum screen resolution of 800×600 pixels (preferably larger) is recommended.

Question 26: Is an email address required to access ME+?

You dop not need to have an email address to access ME+, although you will need access to a device that can access the Internet such as a computer, a tablet or a mobile smartphone. Just contact us and we will generate a user name and password for you to use to access the system.